Petzone

The till and back office running a pet store in Itagüí.

Client: Petzone
Scope: Product design, build, operations
Year: 2026
Status: Live · petzone-coral.vercel.app (opens in a new tab)

Petzone Home on a desktop browser and on a phone, in the light theme — Home, on a desktop and on a phone

Point-of-sale and operations for a pet retail store in Itagüí, Colombia. Fast checkout at the counter, then orders, products by SKU and variant, purchasing, discounts, customers and reports behind it. Designed for a counter, not a desk: everything reachable with a thumb, keyboard shortcuts for the till. Its mascot, Dasha, is built and rigged in Blender with a coat from Substance Designer, and keeps every empty page company.

What shipped

A register built for a counter: scan or search, favourites, one-tap ticket
Receipts, plus orders reserved for later payment, pickup or delivery
Products by SKU, variant and lot, purchase orders, customers and reports behind the till
Discounts the register applies on its own: codes, buy X get Y, free delivery
A Home that sets up a new store one step at a time, each step a 3D card
A help center in the app: seventeen narrated video guides, recorded from the app by script
Dasha, the store's mascot: modelled, groomed, textured in Substance and rigged in Blender, on every empty page
Runs the shop's daily trade, not a prototype

Tagged

product design
pos
retail
operations
ui
ux
dashboard
documentation
3d
blender
substance

The film

60 seconds, no sound

A silent film made from the app itself, and from Dasha rendered in Blender, for the site and for social media. Sample store data.

Home and setup

3 screens

Home opens on the day: money collected, orders to prepare and balances to collect, under a box to ask Dasha, the store's assistant. A new store sees its setup there instead, one card per step, each with a 3D scene that moves under the cursor.

Petzone Home: the date and a greeting, a box to ask the store's AI assistant with suggested questions, and cards for today's sales, open orders and balances to collect — Home: ask the assistant, or start from today's sales, open orders and balances

Petzone Home for a new store: Set up your store, with buttons to import a catalog or add the first product, the assistant's box, and the first of seven setup cards, each with a 3D cover: store and receipt details, products and presentations, prices and costs — A new store's Home: every setup step is a card with its own 3D scene

Petzone with Dasha's panel open beside Orders: her face, 'Where should we begin?', questions to start from (this week's sales, what's running low, orders to deliver, today's drawer, refills) and a box to ask her — Dasha, the store's assistant, answers from the store's own records: sales, stock, customers and the drawer

Store and receipt details: the receipt prints

Products and presentations: the treat hops

Prices and costs: the tag swings

Cash opening: the coin flips

A step can wait: close its card, and bring it back when you're ready

Point of sale

5 screens

A sale from the first scan to the receipt on WhatsApp, then the day's tickets and the cash drawer.

Petzone register: product tiles with their prices to scan or search, and a three-item ticket for a customer and their pet, with a pending balance flagged, a discount code applied and the total to charge — The register: a ticket for a customer and their pet, with a code taken off before charging

Petzone variant picker over the register for Agility Gold cats: two sizes with their prices, and the chosen size's SKU, price and stock — Picking a size before it goes on the ticket

Petzone payment recorded: the total paid in cash, an exact payment, a button for the next sale, and the receipt to share on WhatsApp or print — Paid: send the receipt on WhatsApp or print it, and Enter starts the next sale

Petzone today's tickets: net sales, money collected, money refunded and the outstanding balance above the day's tickets — Today's tickets: sales, money collected, refunds and what's still owed

Petzone cash drawer, open, in three steps (open, sell, close), with the opening float, the net cash movement and the cash expected in the drawer — The cash drawer: open it, sell, then count the cash once at close

Orders and customers

5 screens

Every sale and order in one list, the orders still to prepare or collect, and customers with their pets and what they usually buy.

Petzone orders: today's orders, items, returns, orders prepared and orders delivered above a table of receipts with customer, date, net total, payment and status, one of them still to collect — Orders: every sale and order, with its payment and delivery

Petzone delivery order, being prepared with its payment pending: two products, the balance due, buttons to mark it ready or delivered and to record the collection or take it online, its timeline, and the customer, their pet and the delivery beside it — A delivery order, paid for when it arrives

Petzone customers: a query bar above the list of customers with phone, pets, last purchase and balance, and a next step beside many of them: collect a balance or restock a pet — Customers: their pets, their balance and what to do next

Petzone customer record: last paid purchase, number of purchases and outstanding balance, a next step to collect for a reserved order, their usual purchases and recent activity — A customer's record: what they owe, what they usually buy and what happened last

Petzone refills: pets due to restock a product, with the last purchase, how often it's bought and the estimated refill date, a button to repeat the purchase and a WhatsApp draft in each row's menu — Refills: when each pet is likely to need more, with a WhatsApp message drafted

Products and discounts

8 screens

Every package with its price, cost, stock and lots, a page for each product with what competitors charge for it, and discounts the register applies on its own.

Petzone products: sell-through, days of inventory and an ABC analysis above the list of products with size, stock available and committed, sale price, and a reorder button on those out of stock — Products: what sells, what runs out soon and what to reorder

Petzone product page for a dog food: size and photo, sale price and cost with the profit and margin, its units committed, available and on hand in the store, SKU and barcode, and its status and recent sales beside them — A product page: price and margin, stock, codes and recent sales, saved as you type

Petzone product page, further down: how the product is bought, by the case or the unit, with the last price paid and the lead time; then a price comparison with the store's price, the lowest and the average, and two competitors' prices, each with how far the store's own is above or below and a link to their page — What competitors charge, against the store's own price

Petzone product page for a cat food in two sizes: its lots with their expiry dates, each variant's SKU, price and stock, and how it's bought from the supplier — Variants and lots: each size with its own SKU, price and stock, and each lot with its expiry

Petzone inventory, each product and SKU with its units committed, available, on hand and incoming, and one product's on-hand count open in place: adjust it by 6 or type the new count, 15, with the reason, received, and what will be available — Inventory: what's in the store, what open orders hold and what's on its way. Tap a count to correct it, with the reason

Petzone add product page: name, size, photo, sale price and cost per unit, the stock in the store, and its type, species and supplier — A new product on a page of its own. Its stock can wait until it's received

Petzone discounts: codes and automatic discounts with their status and type, from an amount off the order or off products to buy one, get one free and free delivery over an amount, one of them scheduled — Discounts: with a code or automatic, active or scheduled

Petzone buy X get Y discount: a code or an automatic method, what the customer buys and what they get, with a summary beside it — Buy X get Y, set up on its own page

Reports, purchasing and payments

5 screens

How the store is doing, stock ordered from suppliers and received against the order, and every account the money lands in.

Petzone reports over 30 days: net sales, gross profit, completed tickets and customer balances, sales over time against the period before, and what needs attention — Reports: sales, profit and balances, and what needs attention

Petzone purchase orders: two orders to receive, one of them late, and the inventory on its way from two more suppliers, with their expected delivery dates — Purchase orders: what to receive, what's late and what's on its way

Petzone purchase order, sent: three products ordered and none received yet, with their cost, the supplier and expected delivery beside them, and a button to receive inventory — A purchase order: ordered, received and still in transit

Petzone payments: the cash drawer, a bank and a wallet with what each should hold and when it was last confirmed, card payments waiting to settle, and recent activity — Payments: what each account should hold, and card payments still to settle

Petzone settings, General: the store's name, tax ID, phone and address that appear on every receipt, how it counts the VAT its suppliers bill, and its currency and time zone, which stay fixed — Settings: the details on every receipt, the store's VAT, and a currency and time zone that stay fixed

Help center

2 screens · 6 guides

The help center lives inside the app: seventeen guides, each a narrated video with its steps written out beside it, and routines for opening, the day, closing and the week. A script records every video from the demo store, an ElevenLabs voice reads each step in Spanish, the store's language, and a guide is recorded again when its screens change. Six of them are below, with English subtitles.

Petzone's help center: a search box for the guides, Your first day with a narrated video of Home and a button to see its steps, and four daily routines: when you open, during the day, when you close and every week — The help center: your first day, then a routine for each part of the day

A Petzone guide, Add or remove stock: its narrated video of the Inventory page, where to find it, what to know, related guides with their length, and the steps written out below — A guide: the video, where it happens in the app and the steps in writing

A tour of Petzone0:46 · narrated in SpanishWhere everything is: Home, the menu, the register, search and shortcuts.

Read what it says

Home shows you the day: sales, orders and payments still to collect

On the left is every part of the store

Point of sale is the register, where you sell

From any screen, F8 opens a quick sale

And ⌘K (or Ctrl+K) finds anything: products, customers, orders

Home brings you back here

Sell at the register0:51 · narrated in SpanishA counter sale, from finding the product to handing over the receipt.

Read what it says

Search for the product by name, or scan its barcode

Or tap it in the list of products

+ and − change the quantity

Cash is already chosen: tap the note you're handed

Petzone works out the change to give back

Tap Charge to record the sale

Done: the sale is recorded and the stock taken off

Send the receipt on WhatsApp, or print it

Next sale (or Enter) gets the register ready for the next customer

Orders for pickup or delivery1:25 · narrated in SpanishA sale paid for or handed over later: create it, prepare it, collect it and deliver it.

Read what it says

An order is a sale paid for or handed over later

Choose the customer: the order is in their name

Tap Reserve order instead of Pay now

Choose whether they pick it up or you deliver it

Tap Create order

If they leave a deposit, record it right here

Orders shows every open order

When you start getting it ready, tap Prepare

When it's ready to pick up, Mark ready

With the customer's permission, you can tell them on WhatsApp

When you hand it over, collect the balance

and tap Mark delivered

The order's timeline keeps every step and every payment

Add or remove stock0:41 · narrated in SpanishCorrect how many units of a product there are, with the reason.

Read what it says

Inventory shows what's in the store for each product

Tap the On hand number to change it

Type how many units come in, in Adjust by

Choose the reason: it stays in the product's history

Taking some off: a torn bag, for example

Sales and the purchases you receive adjust the stock on their own

Receive goods0:35 · narrated in SpanishRecord what arrived from the supplier: the stock goes up and the cost updates.

Read what it says

The deliveries you're expecting are under Receive

Type the number on the supplier's invoice or delivery note

Count what arrived and type how many units of each product

If everything ordered arrived, Receive all fills in the rest

Tap Post receipt

The stock goes up and each product's cost is updated

The day's drawer and its close0:59 · narrated in SpanishThe drawer's cash through the day: movements, the count and the close.

Read what it says

Cash drawer: your register's cash through the day

Taking cash out or putting it in outside a sale? Record it here

Expenses paid from the drawer go in Reports › Expenses

At the end of the day, tap Start closing

Petzone shows you how much cash there should be

Count the notes and coins and type the total

If it matches, confirm. If not, explain the difference

Tomorrow the drawer opens on its own with the first cash sale

Empty pages, with Dasha

4 screens

A page with nothing in it yet shows Dasha, the store's tabby kitten, in a scene of its own: the register with no products, orders before the first sale, customers, discounts, lots, the 404. Twenty-one in all. Point at her and she moves.

Petzone orders before the first sale: Dasha beside a Petzone shopping bag, batting at the receipt curling out of it, above "Your orders will show up here" and a button for a new order — Orders, before the first sale

Petzone customers before the first one: Dasha in a teal bandana high-fiving a puppy, a blank customer card at her chest, above buttons to add or import customers — Customers: Dasha and the puppy from the logo

Petzone register with no products yet: Dasha sniffing a bag of kibble's barcode as a scanner's red beam crosses it, with buttons to create a product or charge an open item — The register with nothing to sell yet: create a product, or charge an open item

Petzone page not found: Dasha peeking out of a knocked-over empty box, above "There is nothing here" and a button back to Home — A link that leads nowhere

Orders: she bats at the receipt

Customers: a high five

The register: a sniff and a blink

The 404: an ear flick

Each scene keys one motion on her rig, played once on hover

Dasha in 3D

7 screens

Dasha began as the owner's 2D drawings. Now she is built in Blender from code, with no hand-made file: a body from a signed-distance field, a groom of hair curves that follows her pose, eyes with lids that blink. Her coat is a Substance Designer graph rendered from its command line, the props wear Substance materials, and Rigify rigs her, so one model takes every pose. A puppy from the logo joins her.